CivicAI — Government Complaint Management Platform

Business Problem

Traditional complaint systems often rely on manual routing, provide limited transparency, and make it difficult to manage complaint priorities, workloads, deadlines, and reporting.

Solution

Built a centralized platform where citizens submit and track complaints, officers manage assigned cases, administrators monitor operations, and AI assists with complaint summarization, priority recommendations, department routing, and insights.

Workflow

Key Features

• Citizen complaint submission and tracking
• AI-assisted summarization and routing recommendations
• Officer assignment and SLA monitoring
• Admin analytics for operational oversight

Tech Stack

Architecture / System Flow

A Next.js application with authenticated citizen, officer, and admin roles, backed by PostgreSQL/Prisma and Groq AI for complaint analysis and recommendations.