AI Business Automation & Customer Support Platform
An end-to-end AI automation platform that connects lead management, customer support, CRM workflows, RAG knowledge retrieval, APIs, and human approval into one intelligent business system.
Business Problem
Businesses often manage leads, customer support, CRM updates, knowledge retrieval, and operational actions across disconnected tools, creating repetitive work and slow response times.
Solution
Built a unified automation system where AI agents can qualify leads, answer support questions using company knowledge, interact with business tools, update CRM records, and route sensitive actions through human approval.
Workflow
- 01User / Lead Request
- 02n8n Orchestration
- 03AI Agent Analysis
- 04RAG / Business Knowledge
- 05CRM / API Actions
- 06Human Approval when required
- 07Automated Response / Action
Key Features
- AI-assisted lead qualification and customer support responses
- RAG retrieval grounded in company knowledge
- CRM and API actions orchestrated through n8n
- Human-in-the-loop approval for sensitive operations
Tech Stack
Architecture / System Flow
n8n orchestrates request intake, AI agent analysis, RAG retrieval, CRM/API actions, and optional human approval before final responses or business actions are executed.